TERMS OF SERVICE
Please Read All Information Before Booking With Us
Full payment is required for all projects.
Payment is in agreement with Brand On Demand's Terms and Conditions below.
Brand On Demand does not provide refunds for any projects! Once all items are turned in for the project a feasible date will be agreed upon.
The date will be based on our workflow and the client's wanted completion date.
Please ensure that you are giving clear feedback & listing all changes for revisions.
For all design projects, there is a (2) round free revision limit. After that, all additional revisions will incur a $100 fee per round. This is to ensure that your project can be completed in a reasonable time frame and I can maintain a steady workflow to provide the best quality of service for all clients.
Developing a vision for your business and brand is important and it is our job to help you relay that vision to your target audience. We have no problem coming up with our own concepts, but please keep in mind our creative visions may not match and this tends to lead to more revisions and longer turnaround times than necessary. Please have some form on concept or style for your project to ensure that I can provide you with designs that best fit your brand.
Clients are required to submit all high-resolution photos and verbiage required for their project via email. Low-resolution photos will not result in the best quality design. In the event that stock photos are required, an additional fee may occur to cover the cost of image licenses. Please make sure all submitted content is grammar and spell-checked. Brand On Demand will not be held liable for any copyrighted information submitted that you do not have rights to.
Timeframe and turnaround.
Prior to project commencement, an estimated timeframe will be provided. Please be advised that the timeframe is based upon business days only (Monday-Friday, excluding weekends and holidays)
A project will be considered abandoned if I have not heard from you within 10 calendar days. This will revoke any rights to use any of the design and/or concepts that were presented to you unless the project has been paid in full. In the event that you wish to resume the project after the 10-day abandonment, a $25 fee will apply for graphic design projects and $40 for web design projects
All communication regarding concepts, details, and changes will take place via email so that we both have records of correspondence. All design communication must be done by email only.
Logo designs will always be sent in. JPG, PNG, and. Ai format. There will be no additional charge for the vector format as this is a required format to ensure that your logo can be scaled to any size without losing quality.
All other digital projects (flyers, business cards, website graphics, etc) are sent in. JPG, PNG format, or non-editable. PDF format.
Brand On Demand reserves the right to add all completed projects outside of any legally binding non-disclosure agreements to our portfolio or use for marketing purposes.
Additionally, some completed websites will list Brand On Demand as the designer. If there is a privacy issue involved, please inform us prior to the project payment.
The cost associated with any of our work is non-refundable. The revision and feedback process is there to assure that you receive your desired look. Please be sure to read through all policies and turnaround times listed to ensure we are a good fit for your business needs. We do not provide website hosting or domain cost. This is usually 40-50 dollars per month. It can vary depending on the name and site platform plan. Disputing any charges with us is considered fraud and will be dismissed after the presentation of this document. Payment is the acknowledgment of this.